GMR Hyderabad International Airport Earns Three Prestigious Global Recognitions from ACI World
GMR Hyderabad International Airport’s triple recognition from Airports Council International (ACI) World is a big deal — it places the airport among the global leaders in passenger experience and accessibility.
Customer Experience Excellence (Level 5)
The highest accreditation possible, showing that Hyderabad Airport has fully integrated customer experience into its strategy, culture, operations, and innovation. Very few airports worldwide reach this level.
Accessibility & Inclusive Travel (Level 2)
Recognition for making travel smoother and more dignified for passengers with reduced mobility or diverse accessibility needs. This highlights inclusive design and services across the airport.
Global Arrivals Experience Award (ASQ 2025)
Based on direct passenger feedback, Hyderabad Airport was named one of the best airports globally for arrivals, meaning travelers consistently find the arrival process smooth, welcoming, and efficient.
Why It Matters
- These awards show Hyderabad Airport is not just keeping up with global standards but setting benchmarks in passenger-centric innovation.
- It strengthens India’s reputation for world-class aviation infrastructure.
- For passengers, it translates into better service, smoother journeys, and more inclusive travel experiences.
Hyderabad has often been praised for its efficiency and hospitality — now it’s officially recognized at the highest levels.
