Qantas' new Product Innovation Centre opens in Adelaide, creating new jobs and career pathways
Qantas’ new Product Innovation Centre in Adelaide is a significant move to strengthen its in‑house technology and digital capabilities.
Purpose & Vision
- The Centre will accelerate delivery of intuitive, world‑leading digital experiences for millions of Qantas customers.
- It brings together product managers, designers, engineers, and AI/data specialists to transform how customers interact with Qantas across their journey.
Jobs & Growth
- 50 employees are already working from the new offices.
- Recruitment is underway for 40 more roles, with plans to scale to 400+ digital and technology jobs over the next three years.
- Supported by the South Australian Government, this expansion boosts local tech talent opportunities.
Innovation Focus
- Teams are working on real‑time customer feedback tools and new digital experiences.
- AI solutions are being built in‑house, using Qantas’ own data, to prototype and solve customer problems faster.
Graduate Pathways
- Partnership with Adelaide University to create direct recruitment pipelines.
- Hundreds of applications were received for the first intake, with graduates starting in February next year.
Leadership & Government Comments
- Rachel Yangoyan (Qantas Group Chief Technology, AI & Transformation Officer):
“Where we're heading with technology and AI is about knowing our customers better, anticipating what they need, and making every part of their journey feel connected.”
- Premier Peter Malinauskas:
“This Centre will create more than 400 highly‑skilled digital jobs… and give the next generation of South Australian talent a direct pathway into exciting technology careers.”
This move positions Adelaide as a national hub for aviation technology innovation, while giving Qantas a stronger foundation to personalize and modernize customer experiences.
