Bengaluru Airport introduces Special Assistance Zone at Terminal 1

Kempegowda International Airport Bengaluru (BLR Airport) has introduced a Special Assistance Zone at Terminal 1, a dedicated facility providing end-to-end support for passengers who may require additional assistance during their airport journey.

Purpose & Audience
- Designed for passengers needing extra support: Persons with Reduced Mobility (PRM), Persons with Disabilities (PwD), senior citizens, pregnant women, unaccompanied minors, and others requiring assistance.

Location:
Direct access via Priority Gate 5A.

Facilities:
- Two dedicated assistance desks staffed by airline partners
- Wheelchair-friendly check-in design
- Baggage collection and transfer handled by staff
- 20 accessible seats with charging points + extra seating for family/caretakers
- Flight Information Display System (FIDS) for real-time updates

Experience Enhancements
- Streamlines check-in and baggage handling, reducing stress for passengers.
- Provides a comfortable waiting area before security screening.
- Focuses on dignity, ease, and confidence for travelers needing support.

Broader Accessibility Initiatives
- Mobility Assist for passengers with disabilities
- Sensory room for neurodivergent passengers
- Hidden Disabilities Sunflower Lanyard programme
- Accessibility-focused staff training
- Digital tools like Social Story for neurodivergent passengers and caregivers

Recognition
- BLR Airport is the first in India to achieve ACI Accessibility Enhancement Accreditation Level 3, the highest level of the programme.

This initiative positions BLR Airport as a leader in inclusive travel, embedding accessibility across every stage of the passenger journey.