NHAI Rajmargyatra App Hosts ‘OneTag’ FASTag Portability Service

Availability of ‘OneTag’ FASTag portability has expanded the citizen centric services available for National Highway users on Rajmargyatra Mobile App

What is ‘OneTag’?
- A new FASTag portability feature available on the Rajmargyatra App.
- Lets users switch their FASTag issuer bank while keeping the same physical tag on their vehicle.
- Eliminates the need for repeated tag production, dispatch, and reissuance.

How It Works
1. Login to Rajmargyatra App and enter your vehicle registration number to check eligibility.
2. Receive a six-digit Mobile Verification Code (MVC) from your current issuer bank.
3. Authorize, then select a new issuer bank.
4. Complete customer verification and wallet onboarding with the new issuer.
5. The existing FASTag ID remains unchanged, so the same tag continues to work.

After Portability
- The previous issuer closes the old wallet and refunds the balance (after adjustments).
- Cooling period: 6 months before the tag can be ported again.

Benefits
- Enhances consumer choice and flexibility.
- Improves FASTag lifecycle management by reducing production and operational costs.
- Strengthens India’s digital tolling ecosystem with more interoperability.

FASTag in India
- 98% penetration rate.
- Around 13 crore users nationwide.
- ‘OneTag’ adds to citizen-centric services on Rajmargyatra App like Annual Pass, Local Pass, and Emergency Helpline 1033.

This is a significant step toward making FASTag more user-friendly and efficient, giving highway users greater control over their tolling experience.