ANA Wins SKYTRAX Airline Award for World's Best Airport Services for Seventh Straight Year, and Named Best Cabin Crew in Japan
SKYTRAX has named ANA the World's Best Airport Services carrier for the seventh consecutive year, the airline's 13th win in the category.
Awards & Recognition
- ANA has been named World’s Best Airport Services by SKYTRAX for the 7th consecutive year (13th overall win).
- It is the only Japanese airline to hold this title for seven years running.
- ANA also won Best Cabin Crew in Japan, marking its 8th overall win in this category.
Executive Statement
Seiji Ejima, ANA’s EVP, emphasized that the award reflects the dedication of airport staff and the trust of customers since ANA’s first international flight in 1986. He noted ANA’s goal of blending advanced technology with heartfelt service, especially as the airline approaches its 75th anniversary in 2027.
Behind the Award – Key Initiatives
- ANA Airport Customer Service Skill Contest: Ground staff from 68 airports in 10 countries compete to refine adaptability and empathetic service.
- ANA SUITE CHECK-IN: Exclusive for First Class and Diamond Service members, featuring Smart Lanes that eliminate the need to remove laptops/liquids, reducing wait times.
- ANA PREMIUM CHECK-IN: For Business Class and Premium members, with Smart Lanes, digital signage, and improved layouts for smoother passenger flow.
This combination of technology-driven efficiency and personalized hospitality is what SKYTRAX recognized as ANA’s edge in airport services and cabin crew excellence.
