AAI Strengthens Digital Convenience, Hospitality and Family-Friendly Facilities at Airports

The Airports Authority of India (AAI) has rolled out the nationwide “Yatri Seva Abhiyan 2026”, a campaign designed to make airports more digitally convenient, culturally welcoming, and family-friendly.

Digital Convenience
- Review of free Wi-Fi, charging points, digital kiosks, and QR-based services.
- Promotion of Digi Yatra for seamless entry and boarding.
- Airport staff assisting passengers with digital facilities and fixing unsafe or non-functional charging points.
- Reinforcement of digital payment options at service points.

Hospitality & Culture
- On World Tourism Day (27 September), airports celebrated “Atithi Devo Bhava” with cultural showcases.
- Displays of local art, handicrafts, traditions, and One District One Product (ODOP) items.
- Cultural performances organized in passenger-friendly spaces.
- Food outlets reviewed for hygiene and transparent pricing, with affordable options like UDAN Yatri Café and Jan Ahaar highlighted.

Family-Friendly Facilities
- Focus on baby-care rooms, nursing areas, child-feeding spaces, play zones, and strollers.
- Installation of sanitary-pad vending and disposal machines, women’s helpdesks, and priority assistance for families.
- Emphasis on cleanliness, privacy, signage, and accessibility.

Guiding Spirit
The campaign embodies “Seva and Sankalp” and “Service with Smile”, reinforcing AAI’s commitment to passenger-centric service across its airport network.

This initiative is a blend of technology, hospitality, and inclusivity, aiming to make Indian airports not just transit points but welcoming spaces that reflect the country’s culture and care.