NHAI Introduces Toll Plaza Feedback Feature on Rajmargyatra App to Improve National Highway User Experience
The National Highways Authority of India (NHAI) has introduced a new "Toll Plaza Feedback" feature in the Rajmargyatra mobile app to improve the user experience at toll plazas and encourage citizen participation.
User-Friendly Feedback System
- NHAI has introduced a simple and convenient mechanism for users to share their experiences at toll plazas.
- The feature enables users to provide direct feedback regarding toll plaza services and facilities.
Feedback Notification for Annual Pass Users
- After crossing a toll plaza, Annual Pass users will receive a notification through the Rajmargyatra app.
- The notification will invite them to rate and share their toll plaza experience.
Access for All Highway Users
- All users can access the “Toll Plaza Feedback” option from the menu section of the Rajmargyatra app.
- Users can submit feedback for any toll plaza on the National Highway network.
Features of the Feedback Mechanism
Users can:
- Rate their experience on a predefined scale.
- Select options related to their journey and toll plaza experience.
- Provide additional comments or remarks, if required.
Benefits of the Feedback Feature
- Provides a platform for highway users to report issues and concerns.
- Helps NHAI identify areas where service improvements are needed.
- Enables regular monitoring of toll plaza performance and user satisfaction.
Expected Outcomes
- Improved service delivery at toll plazas.
- Faster identification and resolution of user concerns.
- Enhanced travel experience across India's National Highway network.
NHAI’s Appeal to Users
- NHAI encourages all National Highway users to actively use the Toll Plaza Feedback feature.
- User participation will support continuous improvement in toll plaza operations and customer service.
