NHAI Issues New Guidelines for Cleaner, Safer Toll Plaza Facilities
The National Highways Authority of India (NHAI) has introduced new guidelines to upgrade, maintain, and digitally monitor public toilets and parking facilities at toll plazas across National Highways. The initiative aims to provide cleaner, safer, and more user-friendly amenities for highway travelers.
1. Upgradation and Maintenance
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Existing toilet facilities will undergo technical assessments and necessary repairs.
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Improvements will include:
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Flooring and plumbing upgrades
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Better lighting and ventilation
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Improved drainage systems
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Enhanced signage and essential amenities
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Cleaning schedules will be based on traffic volume and facility size to ensure regular upkeep.
2. Safety and Accessibility
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Special provisions for women and families traveling at night:
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Adequate lighting
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CCTV surveillance in approach roads and parking areas
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Sanitary napkin vending machines
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Clear signage for public amenities
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Every covered toll plaza must provide at least one universally accessible toilet with:
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Barrier-free access
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Accessible doorways
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Grab bars for persons with disabilities
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Parking areas will be improved with designated bays, proper drainage, and readiness for future EV charging infrastructure.
3. Smart Monitoring and Citizen Feedback
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Technology-based systems will monitor:
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Water availability
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Odour levels
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Sewage status
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Leakages
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Electricity supply
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Toilet occupancy
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Automated alerts will help authorities respond quickly to maintenance issues.
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Data will be integrated into NHAI's central digital dashboard for real-time monitoring.
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Highway users can submit feedback through:
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QR codes linked to the Rajmargyatra app
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Touchscreen feedback systems at facilities
4. Mechanized Cleaning
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Septic tanks, soak pits, and sewer lines must be cleaned using fully mechanized methods.
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Manual entry into septic tanks, manholes, and sewer lines is strictly prohibited.
5. Performance-Based Accountability
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A structured inspection system includes:
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Daily supervision
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Weekly technical inspections
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Monthly reviews
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Quarterly audits
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Annual third-party assessments
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Agency performance will be measured through inspections, digital monitoring data, and citizen feedback.
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Non-compliance can lead to financial penalties and stricter action for repeated failures.
Why It Matters
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This initiative represents a significant step toward improving the quality of highway amenities in India by combining infrastructure upgrades, digital monitoring, accessibility standards, citizen participation, and strict accountability mechanisms. The goal is to ensure that travelers have access to clean, safe, and reliable facilities at toll plazas nationwide.
