Hyatt Names Danny Miles Chief Digital and Information Officer to Lead Technology Transformation
Danny Miles has joined Hyatt Hotels Corporation as Chief Digital & Information Officer (CDIO).
He will lead Hyatt's newly combined Digital and Technology organization.
Reports to Mark Vondrasek, Chief Commercial Officer.
Key Responsibilities
Miles will oversee:
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Digital products and guest experiences
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Engineering and infrastructure
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Enterprise technology
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Data and Artificial Intelligence (AI)
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Cybersecurity
Technology-Driven Growth
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Hyatt is strengthening its focus on becoming a more technology-enabled and insights-led company.
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The appointment supports efforts to:
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Modernize technology platforms
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Improve hotel operations
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Enhance personalized guest experiences
AI & Innovation Initiatives
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Hyatt's personalization tools have generated more than $100 million in incremental booking revenue.
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Proprietary AI-powered tools provide hotel leaders with operational insights and performance analytics.
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Miles will lead the next phase of technology modernization and AI adoption.
About Danny Miles
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Brings 25+ years of technology leadership experience.
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Most recently served as Chief Technology Officer at Under Armour.
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Previously held senior technology roles at:
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Dollar Shave Club
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Nike
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International Game Technology (IGT)
Industry Experience
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Led digital transformation, e-commerce, mobile platforms and AI initiatives at major global brands.
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Experience includes:
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Cloud migration
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Loyalty platforms
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Omnichannel retail technology
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AI-driven forecasting and analytics
Leadership Perspective
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Hyatt views technology as a key driver of future hospitality innovation.
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Miles emphasized using modern consumer technology to strengthen both guest experiences and operational efficiency while supporting Hyatt's purpose of care.
Key Takeaway
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The appointment of Danny Miles as Chief Digital & Information Officer reflects Hyatt's continued investment in digital transformation, AI, personalization, and technology modernization to drive guest satisfaction and business growth.
